01 / The service
The choice used to be adapting to an existing system or starting a large development project. We offer a third path: a service built for you, with operations and ongoing improvement included in the delivery.
You know your business. We take responsibility for building and operating the agreed service. Together, we define what it should do, what it should cost and how we will know it works.
Considering bespoke development?
You need something that does not exist off the shelf. We bring discovery, development, operations and improvement into one engagement. You set direction and priorities without having to build your own development and operations organization.
Choose what fits the need.Considering a SaaS system?
An existing service is a good choice when it meets your needs. When important workflows fall between systems, we can connect what you already use and build the service that is missing.
Choose what fits the need.Think of it as tailored SaaS: fitted to your needs, delivered and supported as a service.
Examples of needs we can start from.
Registration, approval and follow-up across systems. We identify the manual steps the service should improve.
Data, reporting and decision support organized around your business questions and ways of working.
From an idea to a customer service, specialist workspace or member experience, with development and operations in one process.
05 / The service
Three ways forward. Different ways to share customization, work and responsibility.
Agreements differ. Compare scope, quality, responsibility and total cost.
A tailored digital service with agreed development, operations and ongoing improvement. We start from the need and agree on the delivery.
AI is part of how we work. The service includes agent functionality when it is useful for your needs.
We assess scope, value, integrations and risk. Development, ongoing operation and changes are clarified in the proposal. No standard price or specific saving applies to every engagement.
An accountable contact, priorities, domain knowledge and necessary, agreed access to systems and data.
Often the service can build on them. We clarify integrations and limitations before proposing an approach.
UAI follows up operations within the agreement. Service levels, support, incidents and responsibilities are clarified before launch.
These are agreed specifically: data responsibilities, access, ownership, reuse and the ability to move the service onward. We do not promise identical terms for every engagement.